Dots’ Workbox PoliciesWelcome to my store! I hope you enjoy my handmade creations. PaymentI accept PayPal only. Please be aware though that on this site you do not need an account with Paypal to use it. If you do not have a Paypal account, click the Paypal ‘Add to cart’ button then select ‘Check out’ under the big yellow Checkout button, an option to pay by debit/credit card will appear. Procede in the usual way.Payment must be made in full and have cleared before the item is posted. If you are having any issues with payment, please do not hesitate to contact me and I will assist in any way I can.ShippingIf your order is a gift going directly to the recipient, I can include a personal message up to postcard size. If you would like this service, please contact me before placing your order.‘Dotsworkbox’ delivers within the UK only, using Post Office services. ‘Dotsworkbox’is located in the UK. Delivery in the UK normally takes 3-5 working days.Refunds and ExchangesIf you are unhappy with your order for any reason, please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.Additional PoliciesCustom OrdersI love custom orders! If you see an item that you would love to have but is marked SOLD, please feel free to contact me to see if I’m able to reproduce it for you.If you have any questions about any of my items or policies, please do not hesitate to contact me.